Job Title: ServiceNow Voice Architect (With Amazon Connect)
Rate: Market Rates
Length: Initial 3 Months
Our client, a dynamic consultancy dedicated to driving transformation across their clients' customer service platforms, is seeking a talented ServiceNowVoice Specialist to join their team. In this role, you'll leverage your expertise in Amazon Connect and ServiceNow to design, develop, and deploy powerful customer experience solutions that redefine service standards.
What You’ll Do:
Integrate Amazon Connect within ServiceNow to enhance voice and customer support channels
Collaborate with cross-functional teams to deliver seamless, intuitive service solutions
Analyze and optimize service workflows, focusing on high-impact areas to drive efficiency and client satisfaction
What You Bring:
Hands-on experience with Service Voice Now and Amazon Connect
Strong background in customer experience and voice solutions
Proven track record of delivering tailored, client-focused service solutions
information@tech-ohana.com