Role: 1st Line Technical Support Engineer
Location: Warrington
Salary: £25,000
Are you a tech-savvy problem solver with a passion for customer service? My client is a well-established Telecommunications business based in Warrington, and they are looking for a 1st Line Technical Support Engineer to join their growing team.
As a 1st Line Support Engineer, you will be the first point of contact for customers, providing expert technical assistance on a range of telecoms and connectivity issues. You’ll diagnose and resolve queries efficiently, ensuring a high level of customer satisfaction.
Key Responsibilities:
Handling 1st line technical support queries via phone, email, and remote tools
Troubleshooting broadband, VoIP, and networking issues
Logging and escalating complex issues to 2nd/3rd line teams
Delivering exceptional customer service and ensuring timely resolutions
Keeping up to date with new technologies and industry developments
experience using Salesforce (or similar CRM's)
Skills:
Strong communication and customer service skills
Previous experience in a helpdesk or support role (preferred but not essential)
Basic understanding of networking, VoIP, or broadband technologies (training provided)
A proactive, team-oriented attitude
Do not hesitate to apply should the above align to your skills