1st Line support engineer

Role: 1st Line Technical Support Engineer

Location: Warrington

Salary: £25,000

Are you a tech-savvy problem solver with a passion for customer service? My client is a well-established Telecommunications business based in Warrington, and they are looking for a 1st Line Technical Support Engineer to join their growing team.

As a 1st Line Support Engineer, you will be the first point of contact for customers, providing expert technical assistance on a range of telecoms and connectivity issues. You’ll diagnose and resolve queries efficiently, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handling 1st line technical support queries via phone, email, and remote tools

• Troubleshooting broadband, VoIP, and networking issues

• Logging and escalating complex issues to 2nd/3rd line teams

• Delivering exceptional customer service and ensuring timely resolutions

• Keeping up to date with new technologies and industry developments

• experience using Salesforce (or similar CRM's)

Skills:

• Strong communication and customer service skills

• Previous experience in a helpdesk or support role (preferred but not essential)

• Basic understanding of networking, VoIP, or broadband technologies (training provided)

• A proactive, team-oriented attitude

Do not hesitate to apply should the above align to your skills